We currently ship to countries within the European Union (EU) and the European Free Trade Association (EFTA) only
Estimated delivery times:
- Netherlands: 1–2 business days
- Neighbouring Countries (Belgium, Germany, Luxembourg, France, Denmark): 2–4 business days
- Central Europe (Austria, Switzerland, Czechia, Slovakia etc): 3–5 business days
- Southern Europe (Italy, Spain, Portugal etc): 3–5 business days
- Northern Europe (Sweden, Finland, Norway etc): 4–6 business days
- Eastern Europe (Romania, Bulgaria, and other Eastern regions): 5–8 business days
Delivery times are estimates and may vary depending on destination, and local courier conditions. Business days exclude weekends and public holidays.
Shipping is free on orders over €300.
If you are not satisfied with your purchase, you have the right to return it within 14 days of receipt, in accordance with EU consumer law.
You can initiate a return by clicking the “View your order” button in your order confirmation email, or by contacting us directly at returns@lobjeterie.com.
After receiving your request, we will issue a return label. Return shipping costs will be deducted from your refund, unless the item arrives damaged or defective. In such cases, we provide a complimentary return label and full refund.
Please contact us immediately with photos of the product. We’ll arrange a replacement or refund at no extra cost.
The following are non-returnable:
- Custom-made or personalized items
- Sale items can be returned unless clearly marked “Final Sale” (e.g., sample sale).
Once your return has been received and approved, your refund will be processed via your original payment method.
Refunds are usually processed within 10–14 business days. Please note that your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at returns@lobjeterie.com
If your questions are not addressed above, please contact us at contact@lobjeterie.com or use the form in our Contact Us section for further assistance.
