How long does shipping take?

Estimated delivery times:

  • Netherlands: 1–2 business days
  • Neighbouring Countries (Belgium, Germany, Luxembourg, France, Denmark): 2–4 business days
  • Central Europe (Austria, Switzerland, Czech Republic etc): 3–5 business days
  • Southern Europe (Italy, Spain, Portugal): 3–5 business days
  • Northern Europe Countries (Sweden, Finland, Norway, Iceland): 4–6 business days
  • Eastern Europe (Romania, Bulgaria, and other Eastern regions): 5–8 business days

Delivery times are estimates and may vary depending on destination, and local courier conditions. Business days exclude weekends and public holidays.

Do you offer free shipping?

Yes — shipping is free on orders over €300.

How can I return my order?

If you are not satisfied with your purchase, you have the right to return it within 14 days of receipt, in accordance with EU consumer law.

Please contact us at contact@lobjeterie.com before sending any returns.
Returns sent without prior approval may not be accepted.

To request a return, please include your order number and a brief reason for the return.
Once approved, we will provide detailed instructions and a return shipping option.

Customers are responsible for the return shipping costs, except in cases where an item arrives damaged or defective — in such cases, we will provide a complimentary DHL return label and instructions.

Returned items must be carefully packed in their original packaging and remain in the same condition as received, apart from normal handling required to inspect the product.


Received damaged or incorrect item?

Please contact us immediately with photos of the product. We’ll arrange a replacement or refund at no extra cost.

Are there items I cannot return?

Yes, the following are non-returnable:

  • Custom-made or personalized items

Sale items can be returned unless clearly marked “Final Sale” (e.g., sample sale).

When will I get my refund?
  • Once your return has been received and approved, your refund will be processed via your original payment method.

  • Refunds are usually processed within 10–14 business days. Please note that your bank or credit card provider may require additional time to post the refund.

  • If more than 15 business days have passed since your refund approval, please contact us at contact@lobjeterie.com.

My questions are not listed above?

If your questions are not addressed above, please contact us at contact@lobjeterie.com or use the form in our Contact Us section for further assistance.