Returns
If you are not satisfied with your purchase, you have the right to return it within 14 days of receipt, in accordance with EU consumer law.
You can initiate a return by clicking the “View your order” button in your order confirmation email, or by contacting us directly at returns@lobjeterie.com.
After receiving your request, we will issue a return label. Return shipping costs will be deducted from your refund, unless the item arrives damaged or defective. In such cases, we provide a complimentary return label and full refund.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect.
We will arrange a replacement or refund at no extra cost to you.
Exceptions / Non-Returnable Items
Discounted items (sale items) may be returned under the same 14-day right, unless clearly marked as “Final Sale” at the time of purchase (e.g., sample sale).
Custom-made or personalized items.
Refunds
Once your return has been received and approved, the refund will be issued to your original payment method.
Processing typically takes 10–14 business days, depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval, please contact us at returns@lobjeterie.com.
