lollipop wine glass dalmatian & Jade green

The stones are made from natural materials, resulting in unique variations in colour and pattern for each piece. Minor surface inclusions are normal. Slight dimensional differences may occur due to hand craftsmanship.

To prolong the lifespan of this piece, we recommend the following care:

• Handwashing with a soft cloth or sponge and mild dish soap.

• Avoid placing it in hot water or cleaning it in a dishwasher.

• Sudden changes in temperature can cause thermal shock—handle with care and avoid extreme heat or cold.

• This item is not intended for use with hot drinks and should not be placed in a microwave, oven, or freezer.

• Refrain from using abrasive cloths, scrubbers, or harsh cleaning agents.

• If you notice any cracks, chips, or other damage, discontinue use immediately, as compromised glassware can break without warning and pose a risk.

• All parcels are shipped from the Netherlands using PostNL or DHL, depending on the destination country.

• Free shipping is available on orders over €300.

• Once your order has been dispatched, you will receive a tracking number to follow your shipment.

Estimated delivery times:

• Netherlands: 1–2 business days
• Belgium, Germany, Luxembourg: 1–3 business days
• France, Austria, Denmark: 2–4 business days
• Southern & Eastern Europe (e.g., Italy, Spain, Portugal, Poland, Hungary): 3–6 business days
• Nordics (e.g., Sweden, Finland): 3–6 business days
• Non-EU Europe (Norway, Switzerland, UK, Iceland, Liechtenstein): 4–7 business days (customs clearance may apply)
• Outside Europe: 5–14 business days (depending on destination and customs clearance)

Exchange

• Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will arrange a replacement or refund at no extra cost to you.

Return

• If you are not satisfied with your purchase, you have the right to return it within 14 days of receipt, in accordance with EU consumer law.

• To request a return, please contact us via the Contact Us page or email us at info@lobjeterie.com with your order number.

• We will provide you with a free return shipping label and instructions on how to send your item back.

• Returned products must be carefully packed in the original packaging and in the same condition as received, except for reasonable handling necessary to inspect the product.

EU Customers

• Returns are handled via PostNL and its local postal partners.

• You can drop your parcel at your local post office, and it will be routed back to us through PostNL’s network.

Non-EU Customers

• Returns are handled via DHL.

• You will receive a DHL return label and pre-filled customs documentation. The paperwork will state “Returned Goods” with your original order number to ensure the parcel clears customs without additional import duties or VAT.

• Please use the provided label and documentation to avoid delays or extra charges.