heart vase pink

To prolong the lifespan of this piece, we recommend the following care:

• Dust regularly with a soft, dry microfiber cloth.

• For deeper cleaning, wipe gently with a damp cloth and mild dish soap.

• Avoid abrasive cleaners, scrub brushes, or harsh sponges that may scratch the surface.

• Dry thoroughly with a soft towel to prevent water spots.

• Change water regularly to reduce residue build-up.

• Avoid sudden temperature changes (e.g., hot water followed by cold air), as these may cause cracks.

• Handle with care to prevent chips, particularly around the rim and base.

• Discontinue use if chips, cracks, or other structural damage appear.

• For matte glaze finishes: to address localised stains, use warm water and a soft-bristled brush (such as a toothbrush) for gentle spot cleaning.

• All parcels are shipped from the Netherlands using PostNL or DHL, depending on the destination country.

• Free shipping is available on orders over €300.

• Once your order has been dispatched, you will receive a tracking number to follow your shipment.

Estimated delivery times:

• Netherlands: 1–2 business days
• Belgium, Germany, Luxembourg: 1–3 business days
• France, Austria, Denmark: 2–4 business days
• Southern & Eastern Europe (e.g., Italy, Spain, Portugal, Poland, Hungary): 3–6 business days
• Nordics (e.g., Sweden, Finland): 3–6 business days
• Non-EU Europe (Norway, Switzerland, UK, Iceland, Liechtenstein): 4–7 business days (customs clearance may apply)
• Outside Europe: 5–14 business days (depending on destination and customs clearance)

Exchange

• Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will arrange a replacement or refund at no extra cost to you.

Return

• If you are not satisfied with your purchase, you have the right to return it within 14 days of receipt, in accordance with EU consumer law.

• To request a return, please contact us via the Contact Us page or email us at info@lobjeterie.com with your order number.

• We will provide you with a free return shipping label and instructions on how to send your item back.

• Returned products must be carefully packed in the original packaging and in the same condition as received, except for reasonable handling necessary to inspect the product.

EU Customers

• Returns are handled via PostNL and its local postal partners.

• You can drop your parcel at your local post office, and it will be routed back to us through PostNL’s network.

Non-EU Customers

• Returns are handled via DHL.

• You will receive a DHL return label and pre-filled customs documentation. The paperwork will state “Returned Goods” with your original order number to ensure the parcel clears customs without additional import duties or VAT.

• Please use the provided label and documentation to avoid delays or extra charges.